Our Commitment to Your Privacy: Privacy Policy

Last Updated: June 14, 2025

1. Introduction

Welcome to the Djibouti eVisa Information Portal (hereinafter referred to as "Website", "we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website and use our services to obtain information about the Djibouti eVisa. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us using the details provided below.

By using this Website, you consent to the data practices described in this policy.

2. Data Controller Information

The data controller responsible for your personal information is:

International Visa Service Sp. z o. o. sp. k.
NIP: PL9542766476
Graniczna 29 street
40-017 Katowice
Poland
Email: support@evisa.express

This is the entity that determines the purposes and means of processing personal data collected through this Website.

3. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our Website or interact with us. The personal information we collect may include:

• Contact Information: Such as your name, email address, and phone number if you contact us for support.
• Usage Data: Information about how you access and use the Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. This is collected automatically through cookies and similar tracking technologies.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Note: This Website primarily serves as an informational portal. The actual eVisa application process, including the collection of detailed personal data required for the visa (like passport details, travel plans, etc.), is handled through the official government application portal linked from our site. We do not collect or store such sensitive application data directly on this informational website.

4. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Maintain our Website: Including monitoring the usage of our Website.
• To Improve our Website: To enhance user experience and the information we provide.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you updates or information if you have opted in.
• For Analytics Purposes: To understand how our Website is used, which helps us improve its content and functionality.
• To Ensure Security: To protect our Website from fraud and ensure its security.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting, analytics, email delivery). These third parties are obligated to protect your data.
• For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• To Protect Rights and Safety: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

When you click on links to the official eVisa application portal, you will be directed to a third-party website. Their data collection and privacy practices are governed by their own privacy policies, which we encourage you to review.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk.

7. Your Rights (GDPR and other regulations)

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at support@evisa.express.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if a separate one exists, otherwise briefly explain here).

Our Website uses cookies to enhance user experience, analyze site traffic, and for basic functionality. By using our Website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings.

9. Links to Other Websites

Our Website contains links to other websites that are not operated by us, particularly the official Djibouti eVisa application portal. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Website is not intended for use by children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us (Regarding Privacy)

If you have any questions about this Privacy Policy, please contact us:

International Visa Service Sp. z o. o. sp. k.
Data Protection Officer
Graniczna 29 street
40-017 Katowice
Poland
Email: support@evisa.express (Please use "Privacy Policy Inquiry" in the subject line)